| 序号 | 禁忌表达 | 问题 | 正确替代方向 |
|---|
| 1 | "Hi, how are you? What can I do for you?" | 不专业，丧失第一印象 | 用专业格式邮件，含公司介绍+产品匹配 |
| 2 | "What product do you need? / Which item do you need?" | 丧失主动权 | 主动匹配客户询盘内容 |
| 3 | "How many do you need?" | 干瘪无力 | 打包在合理问题列表中 |
| 4 | "What size/color do you need?" | 把选择权甩给客户 | 提供具体选项让客户选择 |
| 5 | "Our MOQ is 1000pcs, dear." | 只说门槛，没有说明方案 | 核实能否试单、混款或替代现货；未获批准不先接受低MOQ |
| 6 | "What is your target price?" | 单独追问预算，未确认可比规格 | 先核对范围，再合理询问预算；不是禁用句 |
| 7 | "This price is impossible / Nobody can do this price." | 自断后路 | 要求客户分享竞争报价细节 |
| 8 | "Oh my God, this is lower than our cost price?" | 不专业 | 沉稳应对，分析差异 |
| 9 | "Please check the catalogue." | 放弃引导权 | 附带分类引导和确认问题 |
| 10 | "What do you think of the price?" | 催单最低级方式 | 用跟进三步曲替代 |
| 11 | "Waiting for your good news." | 话题终结者 | 用情商推进句替代 |
| 12 | "You are welcome." | 正常礼貌用语，不是错误 | 有未完成事项时补充下一步；无需每次强行推销 |
| 13 | "Quality is different my friend." | 低俗无效 | FABE法则专业呈现 |
| 14 | "I am new worker and I don't know how to use it." | 摧毁信任 | 请教同事后再回复 |
| 15 | "We have partner factories." | 真实合作关系应如实说明，不冒称自有生产线 | 解释采购、质检和交付责任；参观须事先获工厂授权 |