| 层次 | 内容 | 说明 |
|---|---|---|
| 公司烘托 | 金品SGS认证、ISO、品牌合作供应商、工贸一体年限、生产线数量、设备实力等 | 建立信任基础 |
| 产品价值 | FABE法则:属性→优势→价值→证据 | 让客户感受到"值" |
| 个人背书 | KOL、灯塔客户、客户好评、市场分析 | 社会认同 |
| 客户证据 | 合作品牌、客户合照、采访视频、转介绍 | 增强可信度 |
| 针对性方案 | 每个客户定制的解决方案、报价、运输、建议零售价、利润预测图表 | 专业差异化 |
| 字母 | 含义 | 英文 | 建材报价示例(按实际型号填写) |
|---|---|---|---|
| F | 属性 | Feature | 模板的板芯、胶种、厚度及覆膜结构 |
| A | 优势 | Advantage | 同条件样板对比的边缘质量、平整度或胶合表现 |
| B | 价值 | Benefit | 结合施工条件评估脱模维护与单次使用成本,不保证固定周转次数 |
| E | 证据 | Evidence | 匹配型号的检验记录、报告、封样和试用反馈 |
FABE话术模板:
Our [Product] with [Feature], it has [Advantage], so you don't have to worry about [Pain Point], because it is [Benefit].
大忌 / Critical Mistakes:
正确做法 / Correct Approach:列出可核实、同条件的差异,让客户能理解并核对:
To compare the offers fairly, could we confirm the same specifications and delivery scope? Please review the verified details below: 1. Material: [Confirmed core and construction] 2. [Key technical specification] 3. [Certification/Standard compliance] 4. [Unique craftsmanship detail] 5. Warranty: as long as [X] years.
每一次降价都要让客户拿东西来换(让客户有占到便宜的感觉):
If possible and you don't mind, would you please share me others' quotation details (you can delete the company name or other information that you think necessary) so that I can offer you the help with my professional product knowledge and experience to find out the reasons why low is low does. Or you can also ask your supplier to send the pictures like the ones that I attached in the same angles to show the quality of the products so that you can find out the difference. (If you were not sure you can share them to me so that I can offer you the help with my professional product knowledge and experience).